Draft for legal review. Text in [brackets] must be completed before publishing.
1. Who is responsible for your data
The data controller is EVEON SARL, a limited liability company (SARL), registered with the Trade Register of Tangier under number 164355, ICE 003750284000050, with its registered office at Place Brahim Roudani, rue La Sena, Résidence Beethoven II, 3rd floor, No. 82, Tangier, Morocco (“Eveon”, “we”, “us”).
We process personal data in accordance with Law No. 09-08 of 18 February 2009 on the protection of individuals with regard to the processing of personal data and its implementing decree. Our processing has been declared to / authorised by the Commission Nationale de contrôle de la protection des Données à caractère Personnel (CNDP) under number: please contact us for the details.
For any question about your data, write to [privacy@eveon.ma].
2. What data we collect
| Category | Examples |
|---|---|
| Identity and contact | First and last name, email address, phone number |
| Account | Login details, language, account settings, account creation date |
| Wallet and payments | Top-up amounts, dates and methods, wallet balance, refunds, receipts |
| Charging sessions | Station used, start and end time, duration, price per minute, amount paid, energy delivered as recorded by the station |
| Vehicle | Vehicle type or model, if you choose to add it |
| Location | Your location, only if you allow it in the app, to show nearby stations |
| Device and usage | Device type, operating system, app version, IP address, crash reports, pages and features used |
| Support | Messages, complaints and photos you send us, and our replies |
| Website and demo requests | Name, work email, company, role, country, number of chargers, use case and message entered in our forms |
We do not ask for sensitive data (such as health, religion or political opinions) and ask you not to send it to us.
Fields marked as required in the app and forms (name, email, phone number and password for an account) are needed to provide the Service; without them we cannot create your account. All other fields are optional.
3. Where your data comes from
Most data comes directly from you when you create an account, top up your wallet, use the app or contact us. Charging session data comes from the stations connected to our platform. Top-up confirmations may come from our payment partners. Device and usage data is collected automatically when you use the app or website.
4. Why we use your data
| Purpose | Data used | Basis under Law 09-08 |
|---|---|---|
| Create and manage your account | Identity, contact, account | Performance of our contract with you |
| Start, stop and bill charging sessions | Charging sessions, wallet, account | Performance of the contract |
| Manage your wallet, top-ups and refunds | Wallet and payments | Performance of the contract; legal obligations |
| Send receipts and service messages (session ended, low balance, price changes, changes to our Terms) | Contact, sessions, wallet | Performance of the contract |
| Customer support and complaints | Support, account, sessions | Performance of the contract; our legitimate interest |
| Show nearby stations | Location (only with your permission) | Your consent, which you can withdraw in your phone settings |
| Keep the Service secure and prevent fraud and misuse | Account, device, sessions | Our legitimate interest |
| Improve the app, stations and network (statistics, usage patterns) | Usage, sessions, in aggregated form where possible | Our legitimate interest |
| Accounting, tax and legal obligations | Wallet and payments, receipts | Legal obligation |
| Newsletters and marketing | Contact | Your consent, which you can withdraw at any time |
| Respond to demo and quote requests | Website form data | Your request; our legitimate interest |
We do not sell your personal data, and we do not use it for automated decisions that have legal effects on you.
5. Who we share your data with
We only share your data when necessary, and only the data needed for each purpose:
- Service providers working for us, such as hosting and cloud providers, payment and top-up partners, email and SMS providers, analytics and crash-reporting tools, and customer support tools. They act on our instructions and are bound by confidentiality and security obligations.
- Charging site owners and operators where a station you use is located, limited to the session data they need (for example time, duration and amount) to manage their site and billing. They do not receive your contact details unless you agree.
- Installation and maintenance partners, only where needed to handle a fault you report.
- Public authorities, courts or regulators, when the law requires it.
- A buyer or successor, if all or part of our business is sold or merged, under the same protections.
6. Transfers outside Morocco
Some of our service providers may store or process data outside Morocco. We only make such transfers in compliance with Law 09-08, with prior authorisation from the CNDP where required, and with appropriate safeguards in place.
7. How long we keep your data
| Data | Retention period |
|---|---|
| Account data | As long as your account is open, then [2] years after closure |
| Charging sessions, wallet transactions, receipts | [10] years, to meet accounting and tax obligations |
| Support messages | [3] years after the last contact |
| Marketing consent and newsletter data | Until you unsubscribe, or [3] years after your last interaction |
| Website demo and quote requests | [3] years after the last contact |
| Device and usage logs | [12] months |
After these periods, data is deleted or made anonymous.
8. How we protect your data
We use technical and organisational measures suited to the risks, including encrypted connections (HTTPS/WSS) between the app, the stations and our platform, access limited to authorised people, password protection, regular backups and monitoring of our systems. No system is completely secure, but we work to protect your data and will inform you and the CNDP of any serious breach where required.
9. Your rights
Under Law 09-08, you have the right to:
- be informed about how your data is used;
- access the data we hold about you and get a copy;
- correct data that is inaccurate or incomplete, and have data deleted where it is no longer needed or was processed unlawfully;
- object, for legitimate reasons, to the processing of your data, and object at any time, free of charge, to its use for marketing;
- withdraw your consent at any time where processing is based on consent, without affecting processing done before.
To use these rights, write to [privacy@eveon.ma] or by post to EVEON SARL, Place Brahim Roudani, rue La Sena, Résidence Beethoven II, 3rd floor, No. 82, Tangier, with proof of identity. Exercising these rights is free of charge. We will reply within the time limits set by law.
If you are not satisfied with our answer, you can complain to the CNDP: www.cndp.ma.
10. Cookies
Our website uses cookies and similar technologies:
- Essential cookies, needed for the site to work (for example language choice and form security). These do not require consent.
- Analytics cookies, to measure visits and improve the site, such as [name of analytics tool]. These are only set with your consent.
You can accept or refuse non-essential cookies through the banner shown on your first visit, and change your choice at any time via [“Cookie settings” link in the footer]. More details are in our Cookie Policy.
11. Minors
The Eveon app is not intended for people under 18. We do not knowingly collect data from minors. If you believe a minor has created an account, contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy to reflect changes to the Service or the law. We will notify you of important changes in the app or by email before they take effect. The date of the latest version is shown below.
13. Contact
EVEON SARL
Place Brahim Roudani, rue La Sena, Résidence Beethoven II, 3rd floor, No. 82, Tangier, Morocco
RC Tangier 164355 · ICE 003750284000050
[privacy@eveon.ma]
Last updated: 15/10/2026
This Privacy Policy is available in Arabic, French and English.